Occupational Studies for the Workplace – NCFE Level 1 Award
(Units: K/505/4198 – F/505/4210 – M/505/5255)
INTENT
Pathway four students will participate in a Level 1 award in Customer Service skills derived from units available from NCFE’s Level 1 Occupational Studies for the Workplace. The development of this course of study intends to provide students with meaningful knowledge and experience which will support their entry into the workplace. This course is assessed with a portfolio of evidence that demonstrates achievement of each of the outcomes for every unit of that forms the award. Portfolios used at CANTO Learning are bespoke and produced to a high standard to accommodate the various needs and learning styles of the students in pathway four.
In order to provide adequate opportunity for students to achieve each outcome, there are several pre-determined sessions in which students are able to revisit topics is required. Students participating in this qualification will develop skills in the verbal and non-verbal communication, team and collaborative working, dealing with complaints, and understanding workplace safety and consumer law. Additionally, students will have opportunity to develop and explore a range of functional skills, including use of Windows based Office applications, use of appropriate questioning techniques, further development of speaking and listening skills, and reading and writing comprehension skills.
IMPLEMENTATION
This qualification introduces students to the basic skills requires across the customer service industry, especially in the retail and hospitality industry. Students will be building a portfolio of evidence by engaging in individual and collaborative working, participating in role-play activities, reviewing recorded customer service encounters and communicating with customers in the CANTO Learning Coffee Shop.
During sessions, students have access to a range of resources to support the development of the skills and knowledge they required to achieve each outcome. These resources include Windows 11 based laptops with a full suite of Office based applications, access to an IWB, bespoke portfolio-based tasks, and access to a working coffee shop.
IMPACT
This course is formally assessed with a compiled portfolio of evidence. The portfolios used at CANTO Learning have been carefully designed and developed in-house to ensure a range of learning preferences and styles are accommodated. Within the structure of the course, there are opportunities for students to revisit topics, as required, with additional support from the course tutor. This tailored support accounts for unique circumstances, providing all students with the best chance of success. This qualification will provide students with good foundation knowledge of customer services within a range of settings which can be applied to a variety of job roles and industries.
